Messaging the host: when and how to write

When you can write

• Before booking: on the listing, in the "Your host" card, tap "Message". Use it to ask questions before sending the request.
• With a booking: under Trips, the booking has "Contact host" → "Send message". There is also a "Message" button in the trips list. It is disabled if the booking is cancelled.
• To write you need to be signed in with a verified identity ("With your account you can chat with the host before and after booking").
• If you see "You can't start a conversation with this user", one of you blocked the other.

What you can send

• Text, photos or videos, a camera photo and voice messages.
• The "+" button also has "Quick reply" (templates you can create).
• Long-press a message to "Reply", "Edit message", "Delete" or "Copy message". You'll see "Sent" and "Read" under your messages.
• The chat does not translate messages automatically. The "Language" setting under Settings changes the app language, not the conversation.

What the chat blocks (and why)

• Before booking: emails and phone numbers. They are allowed once you have a confirmed booking with that host (and up to 48 h after it ends).
• Always: external links, social media accounts, payment or messaging apps (WhatsApp, PayPal, bank transfers…) and phrases about moving "outside the app".
• "All messages are monitored to protect guests and hosts against fraud." Repeated attempts can restrict your account.

If the host doesn't answer

• For a booking request, it doesn't depend on the chat: the host has 12 h to accept. If they don't answer, the request expires on its own ("The host didn't respond"), you are not charged and you can look for another option.
• With a confirmed booking and a problem (you can't find the place, nobody opens), check the "Your arrival" card with the check-in instructions. If the host added a phone number, it shows there with "Copy phone" and a call button.
• If they still don't answer, tap "Report a problem" from the booking or write to support from the Help Center.

Conversation options

The "Responds quickly" label on the listing is informational only. If you need an answer before booking, write early and wait for confirmation before organizing your trip.