Legal
Delete your account
You can delete your SivarGO account from the app (Menu → Account → Delete account) or by email. Here's what happens to your data.
- 1
Open the app, go to Menu → Account → Delete account and confirm with your password.
- 2
If you can't access the app, write to soporte@sivargo.com from your account's email with the subject “Delete my account”.
- 3
If you have active bookings or pending balance, those close first; then the account is deleted.
What gets deleted
- Your profile, photo, name and contact details
- Your verified identity (document and photos) and your bank accounts
- Your saved cards and Google or Apple sign-ins
- Your passport, favorites, stories, OlivIA alerts and preferences
- Your searches and analytics data are unlinked from you
What is kept
- Bookings, payments and refunds, anonymized, for accounting and tax obligations (up to 10 years, Tax Code art. 147)
- Your tax and billing profile, for the same reason
- Messages you sent, which the other person keeps seeing as “Deleted user”
- Your account's security log
If you have SivarGO Credits or a pending payout, deleting the account forfeits them. Withdraw them first.