Help centerGroup plansFor travelers

Cancelling, deleting or leaving a plan

Only the owner cancels. What each member gets, what the owner gets, and when a plan can be deleted entirely.

Who can cancel

What happens to the money

  • Members — Every paid share goes back to its owner instantly as SivarGO Credits. Anyone who prefers cash can request a transfer from "SivarGO Credits".
  • Owner — Gets whatever the booking's cancellation policy grants and, on top of that, SivarGO's service fee for that booking comes back as credit.
  • If the booking has already started, the policy may refund nothing; the breakdown is shown before you confirm.

Deleting a plan

Leaving a plan as a member

  • From the plan screen, tap "Leave plan".
  • If you already paid your share, it isn't refunded automatically when you leave: talk to the owner so they adjust the plan or cancel your part.

If the host cancels the booking, the plan is cancelled too and everyone gets 100% of what they paid back in SivarGO Credits.

Need more help? Write to us at soporte@sivargo.com.