When a refund can go to your bank account

The general rule: SivarGO Credits

Case 1: bank refund request

• Open a support chat from "Report a problem" on the booking or from the Help Center.
• The request moves through three states: Requested → Approved → Paid. Support may reject it if it does not apply.
• Once marked as paid, you will see the bank reference and date under Menu → "Refunds".

Case 2: your share of a plan that didn't happen

• The credit is cancelled at that moment and a refund request is created; follow its status under "Refunds".
• The transfer takes 3 to 5 business days after approval.
• It only applies to credits that come from a refunded plan share, not to promotions or adjustments.

There is never a double refund: a credit converted into a transfer stops existing as credit.