First: which state is it in?
- Waiting — the booking was paid but has not ended yet, or ended less than 24 hours ago.
- Available — you can withdraw it now. Nothing is transferred until you tap "Request payout".
- In process — it is inside a payout request the team has not paid yet.
- Paid — the transfer went out; it may take 1-3 business days to show in your bank.
Still "Waiting" although the guest already left
- Money is released 24 hours after the booking is completed: checkout is the day after the last night, and for experiences, services and events when the session ends.
- If the booking was not marked completed, check it in "Today": check-out is marked from the booking.
- When it is released you get the notification "$X ready to withdraw".
It is "Available" but I cannot request the payout
- Identity: you need verified identity with an approved selfie.
- Bank account: it must be verified and in your name (or your company's; third-party accounts are not accepted). Verification takes 1-2 business days and, once verified, for safety you can withdraw 48 hours later.
- Minimum: $50 available (or the minimum you configured).
- Active dispute against you: while it exists, no withdrawals. The ones you open do not block.
- Debt from a cancellation of yours: it is deducted from the balance first.
I requested the payout and it is still "In process"
- SivarGO reviews every request and processes the payment manually; the Wallet shows the next batch date ("Request your payout · processed on …"). Payouts usually complete in 1-3 business days.
- Payout states: Pending → Approved → Batched → Paid. While it is "Pending" you can tap "Cancel request" and the amount goes back to your balance.
- A 3% handling fee for the transfer is charged, only when it is paid.
It says "Paid" but I do not see it in my bank
- Open the payout under "Recent payouts": there you have the bank reference, the transfer date and, once the team uploads it, "View transfer receipt".
- Allow 1-3 business days from that date and ask your bank using the reference.
- If the state is "Transfer failed", the bank returned the money (wrong number or holder): fix the account and request again.
It says "Rejected"
If you checked everything and the income or payout is still stuck, write to us from the Help Center with the booking or payout ID: that way we find it instantly.
Need more help? Write to us at soporte@sivargo.com.